Question 1

1. What's in this policy?

Accepted Answer

This policy tells you: what information we might collect about you how we might use that information when we might use your details to contact you what information of yours we might share with others your choices about the personal information you give us

Question 2

2. What does this policy cover?

Accepted Answer

This policy covers the services that are offered by Prewer & Orsborn Ltd.

Question 3

3. What's not covered in this policy?

Accepted Answer

Our services sometimes link to services run by other companies, like Pinterest and Instagram. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.

Question 4

4. How do you protect my personal information?

Accepted Answer

We're strongly committed to keeping your information safe and to do this we have policies and procedures in place with your safety in mind. At the same time, no service can be completely secure - if you have any concerns that personal information has been put at risk, for example if someone could have found out your password to online bookings, please get in touch straight away. Where we store your information Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA. Regardless of where we store your information, all third parties holding our/your data are checked that they are GDPR compliant and have your best interests in mind as regards securing your data.

Question 5

5. What types of personal information does Prewer & Orsborn collect about me?

Accepted Answer

We'll give details about why we need your personal information and how we'll use it before you begin, unless it's obvious. a. Information that you give us We might ask for your name and contact details, your date of birth or financial details, depending on what you're doing.    b. Device information Devices are lots of things like: your computer your mobile your TV your tablet your voice-enabled device We automatically collect some technical information from these devices and web browsers. This might include: IP (internet protocol) address device ID app ID vendor ID c. Information on your activities outside of Prewer & Orsborn when you talk about us Like if you've mentioned us in a Twitter post, we'll collect your Twitter handle.

Question 6

6. How long will Prewer & Orsborn keep my personal information?

Accepted Answer

When you give us any personal information we'll let you know how long we'll hold it for. And always stick to these principles: we only hold your information for as long as we told you about or have a valid reason to keep it we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements we design our services so that we don't hold your information any longer than we have to. How long we keep information for is detailed in our Records & Retention Policy. This can be found in a link at the bottom of this page.

Question 7

7. How can Prewer & Orsborn use my personal information?

Accepted Answer

We have to have a valid reason to use your personal information. It's called the "lawful basis for processing". Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you'd reasonably expect us to use your personal information, we don't ask your permission, but only when: the law says it's fine to use it, and it fits with the rights you have We use your information for these types of things: a. to deliver our services and to provide you with information about them b. to deal with your requests, complaints and enquiries c. to personalise services and give you things more tailored to your tastes Your preferences for receiving certain information is detailed under 'my account' in the online bookings portal. If you want to change these preferences then you can do so at any time via the 'my account' section. Even if you have preferences turned off, we still collect information about how you use Venue 360, but it will be anonymous.

Question 8

8. When will Prewer & Orsborn use my information to contact me?

Accepted Answer

We might use your information to contact you about different things, like: to update you on any changes to Prewer & Orsborn's policies, practices and Terms of Use to check with you about any service you've signed up for. to notify you if there are any important and urgent changes to our opening hours. to speak to you about any problems we have with your order. to answer you when you've contacted us, or to respond to a comment or complaint to invite you to take part in surveys about Prewer & Orsborn's services, which are always voluntary for marketing purposes to send you notification on your device if you've selected them in your preference settings We'll only contact you when we need to or when you've given us permission.

Question 9

9. Will I be contacted for marketing purposes?

Accepted Answer

We'll only send you marketing emails if you've agreed to this. Keep in mind, even if you unsubscribe, we may still contact you if it is not for marketing purposes.

Question 10

10. When does Prewer & Orsborn share my personal information with others?

Accepted Answer

We'll never sell your personal information. We do share it with others in these ways: a. When you make something public Like post a comment which the public can see. b. When we use other companies to power our services In order for us to give you quality experiences and to understand how you're using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, or to ask you what you think about our services. We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.

Question 11

11. Can I delete my information?

Accepted Answer

This depends on what information you're talking about. a. If you're talking about your contact details for marketing purposes then you can update your preferences at anytime via contacting us and requesting that we remove you from our database.  Keep in mind: We keep a record of how you've used our services, but this information can't be linked back to you. We also keep anything you've uploaded or commented on

Question 12

12. What are my rights?

Accepted Answer

Remember, you're in control of your personal information. You have the right to: request a copy of your information not let robots make big decisions about you to ask us to correct information that's wrong, to delete it or to request that we only use it for certain purposes to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails or turning off personalisation Bear in mind, sometimes we might not be able to help. Like if the law tells us we can't.

Question 13

13. How does Prewer & Orsborn use cookies and similar tracking?

Accepted Answer

a. What are cookies and tracking technologies? Cookies are bits of data which are stored in your computer or mobile when you visit a website or app. There are also similar pieces of tracking information we collect. b. Why do we use cookies and other tracking? to remember information about you, so you don't have to give it to us again. And again. And again to keep you signed in, even on different devices to help us understand how people are using our services, so we can make them better to find out if our emails have been read and if you find them useful To do a few different things: A few things on our websites wouldn't work without some cookies. Tech people call these "strictly necessary cookies". They're always on when you visit us. But we want to use others like functional, performance and advertising cookies to make your experience more enjoyable. We'll only use them if you've agreed. You can always change your mind. Bear in mind there are some other cookies out there from other companies. These "third-party cookies" might track how you use different websites, including ours. For example, you might get a social media company's cookie when you see the option to share something. You can turn them off, but not through us. c. How long do cookies last? Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so they're there when you come back. d. How do I control my cookies and tracking? When you first visit us, we'll tell you about our cookies and ask you to agree if we can use them. You can always change your mind by going to your settings. Stopping all cookies might mean you can't access some webpages or that some of them might not work properly for you. Another way to control some tracking is in the settings on your device. To learn more about cookies and how they are used, visit https://www.aboutcookies.org/

Question 14

14. How will I find out about changes to this policy?

Accepted Answer

We update this policy sometimes. If we make important changes, like how we use your personal information, we'll let you know. It might be a notice or an email. If you don't agree to the changes, then you can always stop using our services and stop giving us any more personal information. We'd be sorry to see you go.

Question 15

15. How can I contact Prewer & Orsborn?

Accepted Answer

Find out more and contact us about your rights. For any other questions or comments about this policy speak to our Office Manager: by email - lorraine by post - Lorraine Potts, .......

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